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Transfer Order shippingAddress can not be resolved

Pipe17 Support

When using our connector to inbound into Amazon, you may encounter a "shippingAddress cannot be resolved" exception. This issue arises due to limitations in the Amazon API, which does not provide Pipe17 with the exact address of the inbound warehouse. Additionally, there is currently no comprehensive list of all Amazon inbound warehouses available to us.

We continually update our internal list with new and removed locations, but some warehouses may still be missed, resulting in the "shippingAddress cannot be resolved" exception. In such cases, the transfer order will be placed into draft mode.

How to Fix the Issue

Follow these steps to resolve the shipping address issue:

  1. Log into Amazon Management
    Access your Amazon Management account to look up the address of the warehouse you are inbounding to.

  2. Update Shipping Address in Pipe17
    Go to the Pipe17 UI and update the shipping address based on the information you retrieved from Amazon.

  3. Submit the Changes
    Scroll to the bottom of the page and click the "Submit" button. This will initiate the generation of the shipping request against the 3PL.

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