The Extensiv Order Manager (Formerly Skubana) connector links your Extensiv Order Manager account to the app. The app pulls orders, products, inventory, and warehouses from Extensiv Order Manager, or pushes orders from the app to Extensiv Order Manager.
With this connector, you can:
- Pull orders from Extensiv Order Manager into the app, or push orders from the app to Extensiv Order Manager.
- Sync order cancellations between the app and Extensiv Order Manager.
- Pull products from Extensiv Order Manager into the app.
- Pull inventory changes from Extensiv Order Manager into the app.
- Pull your Extensiv Order Manager warehouses into the app as locations.
Setup
Before you begin
- Access to your Extensiv Order Manager (Formerly Skubana) admin account, with access to Settings › Order Manager Apps.
- An open, signed-in session in Extensiv Order Manager, for example in another browser tab.
- To know which Extensiv Order Manager environment you use: Production (
https://app.skubana.com) or Demo (https://demo.skubana.com). - To pull orders: the Extensiv Order Manager warehouse that the app fulfills, set up so its orders wait in the Awaiting 3PL Export status.
- To push orders: a sales channel in Extensiv Order Manager for orders from the app (default name: Pipe17), or permission to let the app create it.
- Access to Integrations in the app.
Prepare Extensiv Order Manager
- Sign in to Extensiv Order Manager in the environment you'll connect, and keep that tab open.
- Check with your Extensiv account manager or support team before you install the app. Extensiv recommends this for every app from the Order Manager App Store.
- If you plan to pull orders, make sure the warehouse that the app fulfills is assigned to the orders, so they move to Awaiting 3PL Export. See Export an Order to a 3PL.
You don't need an API key. When you click Connect in the app, Extensiv Order Manager opens the Pipe17 app in its App Store, and you install it there. For how app installs and permissions work, see Installing an App from the Order Manager App Store.
Connect in the app
- Navigate to Integrations in the app.
- Click Add Integration, and then select Extensiv Order Manager (Formerly Skubana). The connect pop-up opens.
- In Select Extensiv Order Manager (Formerly Skubana) environment, select Production (https://app.skubana.com) or Demo (https://demo.skubana.com).
- Click Connect. The Pipe17 app page opens in the Extensiv Order Manager App Store.
- Install the app: review the permissions it asks for, and then confirm the install.
- Extensiv Order Manager sends you back to the app, and the app finishes the connection.
Note: The connection is tied to the environment you selected. If you change the environment later, click Connect again and install the app in that environment.
Confirm the connection
- On Integrations, check that the integration shows Connected. If it shows Error or Not Configured, sign in to Extensiv Order Manager in another tab, check the environment, and click Connect again.
- Make sure the integration switch is on.
- Turn on Pull locations (warehouses) from Extensiv Order Manager (Formerly Skubana). Within about 5 minutes, your Extensiv Order Manager warehouses appear as locations in the app. Orders are pulled only for warehouses that are locations in the app.
- To test with one order, enter its order number in Process only orders with specific order IDs.
- In Process orders information, select the direction you want:
- Pull orders from Extensiv Order Manager (Formerly Skubana): use an order in Awaiting 3PL Export that was updated in the last 7 days. Within about 5 minutes, it appears on the Orders page in the app. If you set Pull orders from Extensiv Order Manager (Formerly Skubana) only when associated with specific Extensiv Order Manager (Formerly Skubana) warehouse name, the order's warehouse must be in that list.
- Push orders to Extensiv Order Manager (Formerly Skubana): use an order that was sent to fulfillment in the app in the last 3 days. Within about 5 minutes, it appears in Extensiv Order Manager under the sales channel in Sales channel name for orders pushed to Extensiv Order Manager (Formerly Skubana) from Pipe17. If that channel doesn't exist, create it in Extensiv Order Manager or turn on Create new sales channel in Extensiv Order Manager (Formerly Skubana) when pushing orders from Pipe17.
- Clear Process only orders with specific order IDs so the app processes all orders.
- Turn on Pull products from Extensiv Order Manager (Formerly Skubana) and, in Process inventory information, select Pull inventory changes from Extensiv Order Manager (Formerly Skubana) if you use them. Products appear within a few minutes. Inventory comes from a daily snapshot, so it can take up to a day to appear.
Settings
| Setting | Description | Options/Default |
|---|---|---|
| When pushing orders to Extensiv Order Manager (Formerly Skubana), obtain orders information from shipping requests | When the app pushes orders, it builds them from shipping requests instead of orders. | On/Off. Default: Off |
| When pushing orders to Extensiv Order Manager (Formerly Skubana), include fulfilled orders | When the app pushes orders, it also sends orders that are already fulfilled. | On/Off. Default: Off |
| Pull orders from Extensiv Order Manager (Formerly Skubana) only when associated with specific Extensiv Order Manager (Formerly Skubana) warehouse name | The app pulls only orders assigned to the warehouses you list. | Optional. One warehouse name per row |
| Exclude orders created before this date | When pulling orders, the app ignores orders created before this date. After syncing starts, the app processes orders as they change, so to pull an older order after you move this date back, update the order in Extensiv Order Manager. | Optional. Default: integration creation date |
| Process only orders with specific order IDs | The app processes only the order IDs you list. Use it for testing, and leave it empty in production. | Optional. One order ID per row |
| Sales channel name for orders pushed to Extensiv Order Manager (Formerly Skubana) from Pipe17 | The sales channel that orders pushed from the app use in Extensiv Order Manager. | Default: Pipe17 |
| Create new sales channel in Extensiv Order Manager (Formerly Skubana) when pushing orders from Pipe17 | Creates the sales channel named above in Extensiv Order Manager if it doesn't exist. | On/Off. Default: Off |
| Use channel listing SKUs when pulling information from Extensiv Order Manager (Formerly Skubana) | Uses channel listing SKUs instead of master SKUs when the app pulls information. | On/Off. Default: Off |
| Process only products with specific product SKUs | The app pulls products only for the SKUs you list. | Optional. One SKU per row |
| Force product catalog resync | Resyncs your whole product catalog on the next run, and then turns itself off. | On/Off. Default: Off |
| Only apply inventory updates for specific SKUs | The app pulls inventory only for the SKUs you list. | Optional. One SKU per row |
| Force inventory resync | Resyncs all inventory on the next run, and then turns itself off. | On/Off. Default: Off |
Flows
| Flow | Direction | Notes |
|---|---|---|
| Locations | Extensiv Order Manager → Pipe17 | Runs when Pull locations (warehouses) from Extensiv Order Manager (Formerly Skubana) is on. Off by default. Creates a location in the app for each warehouse. |
| Orders | Extensiv Order Manager → Pipe17 or Pipe17 → Extensiv Order Manager | In Process orders information, choose Pull orders from Extensiv Order Manager (Formerly Skubana) or Push orders to Extensiv Order Manager (Formerly Skubana). Default: Disabled. Only one direction runs at a time. When pulling, the app takes only orders in the Awaiting 3PL Export status whose warehouse is a location in the app, and orders canceled in Extensiv Order Manager are canceled in the app. When pushing, the app sends orders after they're sent to fulfillment or partially fulfilled, and orders canceled in the app are canceled in Extensiv Order Manager. Pushed orders use the sales channel in Sales channel name for orders pushed to Extensiv Order Manager (Formerly Skubana) from Pipe17. |
| Products | Extensiv Order Manager → Pipe17 | Runs when Pull products from Extensiv Order Manager (Formerly Skubana) is on. Pulls product updates since the integration was enabled. Pushing products isn't supported. |
| Fulfillments | Pipe17 → Extensiv Order Manager | Runs when Process orders information isn't Disabled. When an order pulled from Extensiv Order Manager is fulfilled in the app, the app creates the shipment with tracking on the order in Extensiv Order Manager. Orders already Shipped or Cancelled in Extensiv Order Manager aren't updated. |
| Inventory | Extensiv Order Manager → Pipe17 | In Process inventory information, choose Pull inventory changes from Extensiv Order Manager (Formerly Skubana). Default: Disabled. The app takes a full inventory snapshot from Extensiv Order Manager about once a day, around 4 AM UTC, rather than every few minutes. Pushing inventory isn't supported. |
Troubleshooting
- Orders from Extensiv Order Manager don't appear in the app
The app pulls only orders in the Awaiting 3PL Export status whose warehouse is a location in the app. Turn on Pull locations (warehouses) from Extensiv Order Manager (Formerly Skubana), check the warehouse name filter, and make sure the order is assigned to that warehouse. - Orders pushed to Extensiv Order Manager fail with a channel error
The sales channel in Sales channel name for orders pushed to Extensiv Order Manager (Formerly Skubana) from Pipe17 doesn't exist in Extensiv Order Manager. Create it there with the same name, or turn on Create new sales channel in Extensiv Order Manager (Formerly Skubana) when pushing orders from Pipe17. - The integration shows Error after you change the environment
The connection is tied to the environment you authorized. Sign in to the new environment, click Connect again, and install the app there. - Inventory changes take a day to show in the app
The app pulls a full inventory snapshot about once a day, around 4 AM UTC. To pull it sooner, turn on Force inventory resync. - The connection fails or the authorization page doesn't load
Sign in to Extensiv Order Manager in another browser tab first, check that you selected the right environment, and then click Connect again. - Older orders don't appear in the app
The app pulls only orders created after Exclude orders created before this date, which defaults to the integration creation date. Set an earlier date, and then update the orders in Extensiv Order Manager so the app picks them up. - Only some orders sync
Check Process only orders with specific order IDs and the warehouse name filter. Leave both empty to pull all orders. - Inventory doesn't change in Extensiv Order Manager
The connector only pulls inventory. Pushing inventory or products to Extensiv Order Manager isn't supported.
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