Email Fulfillment Connector

The email fulfillment connector is designed to assist with notifying you of any fulfillments during the order routing process. This connector is only intended for outgoing emails, and will not track or update the status based on the follow-up responses.


In this Article


Shipping Requests

Process only specific order IDs

Emails will only be sent for the specified order IDs. 

Apply shipping request status after email is sent

The shipping request will update to the following status after the e-mail is sent.

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Merchant name

This is the name that will show up as the sender in the e-mail.

Merchant support email

This is the email address that the e-mail will be sent from.

Merchant support phone number

This is the phone number that will be included in the e-mail.

Template for fulfillment request email subject

Define the email subject. The subject supports handlebar syntax

Template for fulfillment request email body

Use handlebar syntax to set the fulfillment request email body.

Send cancellation email

If true, an email will be sent when a shipping request is cancelled.

Template for cancellation email subject

Define the cancellation email subject using handlebar syntax.

Template for cancellation email body

Define the cancellation email body using handlebar syntax.

Shipping Codes

A list of allowed shipping codes to be set by the merchant.


Other Notes

As you are adding it, the initial prompt will ask for some details. Until you're ready, you can leave the sync disabled within the first screen (as seen here):
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To finalize the connection, you will need to input the following details as well:

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The recipient email in this case would be the receiving server that the fulfillment notifications will be sent to. Additionally, you will want a "Reply to" email, as this will send any responses from the fulfillment to the indicated address. 

If you do not specify a valid "Reply to" email, the responses will likely be bounced or blocked as this connector is only for sending notifications not receiving.


Using the email fulfillment connector

When email fulfillment is set to the fulfillment location, an email notification will be sent to the indicated email address (from setup). This email is sent but, not tracked by our system similar to other connectors. 

This means we will send an email for fulfillment but, we will not follow-up with any responses that might be sent. This essentially means it is a one way connection, for outbound emails.


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