The Deleted Orders page in the app provides a reliable way to manage and audit orders that have been removed from the active order list. Rather than permanently deleting data, the app applies a soft delete status, ensuring historical visibility and data recovery when needed.
This feature helps recover from manual errors and re-engage orders that require further fulfillment or exception handling.
Use this page to:
Keep the Orders view focused on active workflows
Restore orders that were removed by mistake
Maintain an audit trail for compliance and operational review
Filter and search deleted orders efficiently using key fields
Deleted Orders Logic
Orders deleted in the app are soft deleted by default. This means the order object remains in the system, marked with a "deleted" status, but is removed from the main Orders list. This approach helps:
Prevent the same order from being re-imported after deletion
Preserve the original order history and metadata
Maintain system stability and data integrity
If you need to hard delete an order to allow re-importing it from the source system, submit a support request and include the External Order ID.
Restoring Deleted Orders
The Restore option allows users to recover mistakenly deleted orders and resume their processing workflow:
Go to Orders → Deleted Orders in the main navigation.
Check the corresponding orders from the table and click Restore Orders.
What happens during restoration:
The order is returned to the main Orders view.
The order’s status reverts to its state before deletion (e.g.,
"ready_to_fulfill").All associated data (shipping, exceptions, etc.) is reactivated.
The order is available for continued processing through normal workflows.
Soft Delete vs. Hard Delete
A soft delete marks an order as "deleted" in the system, but preserves all related data. Soft-deleted orders:
Are removed from the main Orders view
Remain visible in the Deleted Orders page
Can be restored to their previous status at any time
Retain all associated data (e.g., exceptions, shipping requests)
This behavior supports error recovery, compliance, and operational transparency.
While a hard delete permanently removes the order from the system. This action is not available through the user interface and is rarely performed. It is used only in specific scenarios where the order must be re-imported from an external system.
Filters on the Deleted Orders Page
Use the filters on the Deleted Orders page to search orders by specific criteria:
Filter | Component | Purpose |
|---|---|---|
Order ID | Text input | Required. The app's internal order ID. Clickable and links to Order Details. |
Internal Order ID | Text input | Search by the external order ID from the source system (e.g., Shopify, Amazon). |
Ordered (Date Range) | Date range picker | Filter orders based on the date they were originally created. |
Source | Dropdown menu | Filter orders by their originating sales channel (e.g., Shopify, Amazon). |
Exception Categories | Multi-select dropdown | Filter based on any exception categories associated with the order. |
Table Columns in the Deleted Orders Page
The table provides a detailed view of each deleted order:
Field | Description |
|---|---|
Internal Order ID | Unique identifier from the source system |
Order ID | The order ID from the source system (e.g., Shopify, Amazon). Clickable and links to the Order Details page. |
Status | Lifecycle state (e.g., New, Fulfilled, Canceled) |
Exceptions | Displays any sync or routing issues detected |
Tags | Tags imported from the source system |
Ordered | Date the order was imported into Pipe17 |
Location | Fulfillment location assigned to the order |
Source Integration | Integration that originated the order |
First Name | Customer's first name |
Last Name | Customer's last name |
State | State or province in the shipping address |
Country | Country in the shipping address |
Total | Full order amount including shipping, tax, and discounts |
Expected Delivery Date | Estimated date of delivery if available |
Additional column:
Company
Ingested
Updated
Routing Status
Order API ID
Shipping Code
Shipping Carrier
Shipping Class
Source Type
Email
Connector Name
SKUs
Line Item Count
Total Quantity
You can customize visible columns using the column selector (squares icon in the top right corner). Use drag-and-drop to reorder columns or the refresh icon to reload data. Adjust the layout using view modes: Comfortable (default), Compact, or Full, and enable or disable Word Wrap as needed. Restore default settings at any time with the Restore Defaults option.
Need Help?
If you need additional assistance:
Use Ask Pippen, our AI agent, located at the top of the app page.
Submit a support request with as much relevant detail as possible. Learn how to submit a request.
For urgent issues, email us directly at support@pipe17.com.
We're here to help you succeed with your operations.
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