The SHEIN connector links your SHEIN seller shop to the app. It pulls your SHEIN warehouses and orders into the app and sends fulfillments, inventory, and products back to SHEIN. Pipe17 support sets up the connection with you.
With this connector, you can:
- Pull your SHEIN warehouses into the app as locations.
- Pull SHEIN orders into the app, with the option to limit them to Fulfilled by SHEIN (FBS) or Fulfilled by Merchant (FBM) orders.
- Send tracking numbers and carriers for fulfilled orders to SHEIN.
- Send available inventory for your products to SHEIN.
- Match your SHEIN listings to products in the app by SKU, or list products from the app on SHEIN.
Setup
Before you begin, make sure you have:
- The connector turned on for your organization. This connector is in beta, so submit a support request to turn it on.
- An active SHEIN seller account, and the sign-in details you use to authorize apps for your SHEIN shop.
- Products in the app whose SKUs match the seller SKUs on your SHEIN listings, if you plan to send inventory to SHEIN.
Self-service setup isn't available for SHEIN. The Connect pop-up shows a link to request setup, and the Pipe17 support team configures the connection with you.
To connect SHEIN:
- Navigate to Integrations in the app.
- Click Add Integration, and then select SHEIN.
- In the pop-up, click the link to request setup. The support team contacts you to complete the remaining steps.
- Select Production Env (https://openapi.sheincorp.com) in the Select SHEIN API environment field. Use Test Env (https://openapi-test01.sheincorp.cn) only for a SHEIN test shop.
- Select the language for SHEIN data in the Select language field. The default is English/English.
- Click Connect, and then sign in to SHEIN and allow Pipe17 access to your SHEIN shop.
- After you connect, toggle on the flows you want to use: Pull locations from Shein, Pull orders from Shein, Push fulfillments to SHEIN, and Push inventory to Shein. Then choose an option under Process product catalog updates.
Settings
| Setting | Description | Options/Default |
|---|---|---|
| Pull locations from Shein | Creates a location in the app for each of your SHEIN warehouses. Locations are required for order routing and inventory. To learn more, see Getting Started with Locations in Pipe17. | On/Off. Default: On |
| Pull orders from Shein | Pulls new and refunded SHEIN orders into the app. | On/Off. Default: Off |
| Exclude orders created before this date | Pulls only orders created after this date. The app finds orders by their last update, so to pull an older order after you change this date, update the order in SHEIN. | Optional. Empty uses the date you created the integration |
| Only pull FBS, FBM, or both types of orders from SHEIN | Limits which order types the app pulls. FBS orders are fulfilled by SHEIN, and FBM orders are fulfilled by you. | FBS orders, FBM orders. Default: both |
| Push fulfillments to SHEIN | Sends tracking numbers and carriers for your fulfilled orders to SHEIN. | On/Off. Default: Off |
| Process product catalog updates | Sets how the app handles products. Pull product channel options from SHEIN to Pipe17 (do not create a product in Pipe17) matches your SHEIN listings to existing products in the app by SKU so that inventory can be sent. Push products from Pipe17 to SHEIN lists products from the app on SHEIN. | Disabled, Pull product channel options from SHEIN to Pipe17 (do not create a product in Pipe17), Push products from Pipe17 to SHEIN. Default: Disabled |
| Push only products with specific SKUs | Sends only the products with the SKUs you list. Use this while testing. | Optional. Empty sends all |
| Choose which way to handle missing attributes values | Sets what happens when a product is missing an attribute that its SHEIN category requires. Raise an exception stops the listing and adds an exception to the product. Use placeholder value fills the attribute with the value in Placeholder value for missing attribute. | Raise an exception, Use placeholder value. Default: Use placeholder value |
| Placeholder value for missing attribute | The value the app uses for a missing required attribute. | Free text. Default: TBD |
| Update only specific product properties | For products already on SHEIN, the app updates only the properties you select. | Price & Cost, Package size, Package weight, Name, Description, Product Attributes, Images. Default: Price & Cost and Description |
| Force products catalog resync | Runs a full product catalog sync. The switch turns off on its own when the sync finishes. | On/Off. Default: Off |
| Push inventory to Shein | Sends available inventory from your SHEIN locations in the app to SHEIN. | On/Off. Default: Off |
| Force inventory resync | Sends inventory for all products to SHEIN again. | On/Off. Default: Off |
| Only apply inventory updates for specific SKUs | Sends inventory only for the SKUs you list. | Optional. Empty sends all |
Flows
| Flow | Direction | Notes |
|---|---|---|
| Locations | SHEIN → Pipe17 | Runs every 5 minutes. Creates a location for each new SHEIN warehouse. Existing locations aren't changed. |
| Orders | SHEIN → Pipe17 | Runs every 5 minutes. Pulls new orders and refunded orders, based on their last update in SHEIN. A refund on an order that's already in the app marks it as canceled. Refunds on orders that aren't in the app are skipped. FBS orders come in with routing turned off, and they're marked as fulfilled when they're ready for SHEIN to collect. |
| Fulfillments | Pipe17 → SHEIN | Runs every 5 minutes. Sends the tracking number and carrier for each line in a fulfillment. The line SKU must match the seller SKU on the SHEIN order. |
| Inventory | Pipe17 → SHEIN | Runs every 5 minutes, in batches of up to 75 updates. Sends the available quantity from your SHEIN locations. The app sends inventory only for products that are matched to a SHEIN listing, through a product pull or push. |
| Products (pull) | SHEIN → Pipe17 | Runs every 5 minutes. Matches each SHEIN listing to the product in the app with the same SKU. The app doesn't create products. If no product in the app has that SKU, the app adds an inventory exception for it. |
| Products (push) | Pipe17 → SHEIN | Runs every 5 minutes. Lists new products on SHEIN, using the product images to find a SHEIN category. Products need images, a price, a name, a description, and package dimensions and weight. Products under SHEIN review are skipped until the review ends. If SHEIN rejects a product, the app submits it again on the next update. If you withdraw a product in SHEIN, the app stops syncing it. |
| Order cancellations | Not supported | The app doesn't send cancellations to SHEIN. Cancel the order in SHEIN directly. |
Troubleshooting
-
An inventory exception says the product with this SKU doesn't exist
A SHEIN listing has a seller SKU that doesn't match any product in the app. Create the product in the app with the same SKU, or correct the seller SKU in SHEIN. The app matches it on its next run. -
Inventory doesn't update in SHEIN
Check that Push inventory to Shein is on, and that Process product catalog updates isn't set to Disabled. The app sends inventory only for products matched to a SHEIN listing. Also check that Only apply inventory updates for specific SKUs is empty unless you're testing, and that the inventory is in a SHEIN location. -
A product has an exception that lists missing requirements
SHEIN requires attributes or other details for the product's category. Add the missing properties to the product in the app, or set Choose which way to handle missing attributes values to Use placeholder value. If the exception says the product has no image, add product images. SHEIN uses them to pick the category. -
Orders don't appear in the app
Check that Pull orders from Shein is on, that the order type is selected in Only pull FBS, FBM, or both types of orders from SHEIN, and that the order was created after Exclude orders created before this date. For an older order, update it in SHEIN so that the app picks it up. -
The connection fails or every request returns an authorization error
The SHEIN authorization expired or was removed, or the wrong environment is selected. Check Select SHEIN API environment, and then reconnect and allow Pipe17 access to your SHEIN shop again.
Need Help?
If you need additional assistance:
- Use Ask Pippen, our AI agent, located at the top of the platform page.
- Submit a support request with as much relevant detail as possible. Learn how to submit a request.
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