NetSuite | Gift Card Setup

In this article

Overview

Gift card purchase

Gift card redemption

Mappings

Overview

Gift cards can be purchased and also redeemed on a order in a selling channel. Each of these use cases can be setup in Pipe17 using mappings on the NetSuite connector. We will describe how this works below. 

Use cases

Gift card purchase

If a gift card is purchased on an order:

• Make sure that there is a corresponding sku in NetSuite matching the one on the order and make sure it is not a fulfillable item
  • We usually recommend the item type = non-inventory item for sale
  • Set the correct income account to the gift card liability account you need

• An order where a GC is purchased will look like a regular sales order in NetSuite with a customer deposit, then on the invoice you'll see:
  • • CREDIT to GC Liability

Gift card redemption

If a gift card is redeemed on an order:

• • Create an item tied to the same GC liability account in NetSuite - we recommend an item type = payment item
  • An order where a GC is redeemed will look like a sales order with:
    • • • A negative line item amount using that payment item (we need to add mapping in the connector for this once you have an item created)
          • • This allows us to reduce the order total amount so that the amount paid on a customer deposit is only what is left after the gift card is applied. You will see:
      • You'll see a DEBIT to the GC Liability account on the invoice

Mappings

Work with Pipe17 rep to add mappings