Whitelisted IPs for Connectors

Requirements

Pipe17 Account

• Ensure you have an active Pipe17 account.

• If you do not have access, book a demo with a Pipe17 representative.

Connector Access

• Ensure you have valid FTP credentials:

  • Host

  • Port

  • Username

  • Password

• Confirm that your FTP server supports one of the following protocols:

  • FTP

  • FTPS

  • SFTP

Whitelisted IP Addresses

Your FTP server must allow inbound connections from the Pipe17 IP addresses listed below. Whitelist all IPs for the environments you plan to use.

Failure to whitelist these IPs may result in connection errors or failed file transfers.

Integrating Connectors to the App

Step 1: Add the Integration

1. In your Pipe17 portal, navigate to Integrations → Add Integration.

2. Search for the corresponding connector.

3. Select the connector and click Connect.

Step 2: Configure Connection Flow Settings

• The Connection Flow Settings page appears.

• You can configure settings during setup or update them later from the Integrations page.

Step 3: Enter Required Connection Details

Provide the following information:

• Connection Protocol

  • Select FTP, FTPS, or SFTP.

• Host

  • Domain or IP address of your FTP server.

  • Example: myftpserver.cloudhost.com

• Port

  • Common values:

    • 21 for FTP

    • 22 for SFTP

    • 990 for FTPS

• Username and Password

  • Credentials associated with your FTP account.

• Processing Action

  • Adds a .processing suffix to the file name while the file is being processed.

• Post-processing Action

  • Choose one of the following:

    • Remove the file

    • Move the file to a processed folder

    • Add a .processed file extension

Step 4: Save the Configuration

• Click Save to complete the setup.

Troubleshooting

Connection Fails or Times Out

• Verify all required Pipe17 IP addresses are whitelisted on your FTP server.

• Confirm the selected protocol and port match your server configuration.

• Validate FTP credentials and permissions.

Files Not Processing as Expected

• Review processing and post-processing actions.

• Ensure the FTP user has read, write, and delete permissions as required.

Need Help?

If you need additional assistance:

• Use Ask Pippen, our AI agent, located at the top of the app page.

• Submit a support request with as much relevant detail as possible. Learn how to submit a request.

• For urgent issues, email us directly at support@pipe17.com.

We're here to help you succeed with your operations.