Orders are one of the primary data entities in the app. They represent commerce transactions pulled from selling channels and routed to fulfillment centers, ERPs, or other systems. Orders in Pipe17 serve as a central record that includes the order’s details, current status, and any associated issues.
You can view, manage, and troubleshoot orders within the Orders → All Orders section of the app.
Learn more about orders in this course.
Order Information
When an order is ingested into Pipe17, the app captures key details from the originating connector/integration. These details are used in the order routing and automation workflows.
By default, each order includes the following:
Detail |
Description |
|---|---|
Order Status |
Includes values such as Unfulfilled, Fulfilled, or Canceled. Only paid orders are ingested by default. |
Order ID |
Pulled directly from the originating app. |
Financial Summary |
Includes item prices, shipping charges, discounts, taxes, and total cost. |
Line Items |
Contains product SKUs, names, quantities, and individual prices. Supports both order- and line-level routing. |
Shipping Status |
Reflects shipping progress and is synchronized with connectors. |
Customer Information |
Includes contact details such as name and phone number, if available from the source. |
Tags |
Tags from apps that support tagging are included for filtering and logic. |
Order Notes |
Any notes attached to the order will be displayed. |
Shipping Address |
Used for automation logic and to generate shipping requests. |
Quick Access Options
In the order detail view, Pipe17 includes shortcuts for troubleshooting and auditing:
Option |
Function |
|---|---|
Shipping Request Activity |
Filters event logs related to shipping requests |
Order Activity |
Filters event logs for general order events |
Order Routing History |
Displays full routing timeline for the order |
If your business requires additional fields not ingested by default, the app supports custom field mapping.
How Orders Enter Pipe17
Orders are brought into the app through connected systems (connectors available in the Integrations section). Each connector has configurable ingestion settings. Typically, orders originate from:
Marketplaces (e.g., Amazon, eBay)
Commerce apps (e.g., Shopify, WooCommerce)
How to Confirm Order Source
Go to Orders → All Orders.
Review the Source column for the connector origin.
How to Verify Ingestion Settings
Navigate to the Integrations page.
Select the relevant connector.
Look for the Pull Orders toggle in the connector’s settings.
When adding orders to Pipe17, the system does not override existing records owned by an integration. If an integration already owns an order, and another integration attempts to create the same record, the action will fail. Ownership remains with the integration that first added the item, and subsequent integrations cannot overwrite it.
How Do I Send Orders to Another Connector
Some connectors support outbound syncing of orders. To enable this functionality:
Go to the specific connector’s settings page.
Locate the Push Orders option and enable it.
Configure any additional sync rules under the Orders section of the connector settings.
Once enabled, Pipe17 will automatically sync new orders to that connector as they are ingested.
Order Statuses in Pipe17
An order can be in one of several statuses during its lifecycle:
Status |
Meaning |
|---|---|
New |
The order has just been ingested. New order automation will process orders in this status. |
On Hold |
The order is being held based on logic configured in Automations or the Order Hold Engine. |
Review Required |
Manual review is required before the order can move to fulfillment. |
Ready for Fulfillment |
The order is ready to be routed and sent to a fulfillment service. |
Sent for Fulfillment |
Shipping requests have been generated and dispatched to a fulfillment connector. |
Partial Fulfillment |
Some line items have been fulfilled, others are pending. |
Fulfilled |
All line items have been fulfilled. |
Canceled |
The order has been canceled in the source app. |
Order Detail Page
Use this page to understand how the order is flowing through your systems and troubleshoot any fulfillment or routing delays. Clicking into an individual order opens the Order Detail Page, where you can review:
Section |
Details Available |
|---|---|
Customer Information |
Payment and billing details |
Product Details |
Line items, SKUs, quantities, and prices |
Shipping Information |
Shipping address and shipping request status |
Routing Events |
Processing history and fulfillment steps |
Need Help?
If you need additional assistance:
Use Ask Pippen, our AI agent, located at the top of the app page.
Submit a support request with as much relevant detail as possible. Learn how to submit a request.
For urgent issues, email us directly at support@pipe17.com.
We're here to help you succeed with your operations.
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