Using the Order Details Page

Internal Info

• System-generated metadata and processing data

• Includes automation status, routing details, and diagnostics

• Useful for troubleshooting and understanding how the order was handled

External Source Info

• Data from the external app (e.g., Shopify, Amazon)

• External Order ID, timestamps, source URLs

• Includes the raw source document pulled into the app

• Has the option to navigate to the external source order

Color-coded badges

Green = Fulfilled, Gray = Not processed, Red = Failed

Progression timeline

Ordered → Ingested → Hold Release → Routed → Fulfilled

Helper text

Explains current order status and suggested next steps

Routing indicators

Shows if routing is successful, failed, or still pending

Order Items

• SKU, product name, quantity, price, and tax- Status by item: Routed, fulfilled, or with issues

• Custom fields from the source app

Paid Status

• Payment method, currency, and amount- Financial breakdown: Subtotal, tax, discounts, shipping, total

• Payment terms and net due dates if applicable

Activity

• Chronological event log

• Status changes, automation activity, and integration syncs

• Manual actions, notes, or administrative updates

Order Routing History

• Each routing attempt and result

• Location assignments and logic

• Reasons for routing decisions

• Direct links to Routing Engine configuration and logs

• Links to the Order Routing Engine for the order run records.

  

New Shipping Request

Create a manual shipping request for any unfulfilled items

Re-run Routing

Re-evaluate the order using the Order Routing Engine

Cancel Order

Cancel the full order, with options for inventory restocking

Edit

Modify address, line items, or other order fields

Clone

Duplicate the order

Push

Sync order data to external systems (e.g., ERP)

Mark "Ready for Fulfillment"

Force order to be available for routing

Mark "Review Required"

Flag order for manual handling

Mark Unfulfilled

Reset fulfillment status for reprocessing

View JSON

Inspect raw order data structure

Archive

Move to archived state (removed from default views)

Delete

Permanently delete the order

Shipping Requests

• Fulfillment location, shipping method, line items- Request status (pending, sent, fulfilled, etc.)

• Carrier, tracking, and delivery data

• Cancel, edit, or create new shipping requests

Fulfillment Information

• Shipment data from 3PLs and fulfillment partners

• Tracking numbers, carrier info, and delivery status

• Timeline for pick, pack, and ship

• Status of integration syncs

Product Selector

Choose or search for the correct product (SKU)

Price

Set or adjust the line item price

Quantity

Enter the number of units ordered

Discount

Apply item-specific discount (flat value)

Tax

Enter a tax amount, if applicable

Quantity Unit

Select the unit of measure (e.g., Each, Pack, Case)

Requires Shipping

Toggle to mark whether the item requires physical shipping

Is Tracked at Source Channel

Toggle to indicate if the item is tracked at the original selling app (e.g., Shopify)

Is Taxable

Toggle to include/exclude item from tax calculations

Custom Fields (Name/Value)

Add additional metadata for the item; supports multiple field/value pairs

Total Available

(Auto-filled when a product is selected) Displays the available inventory for the selected SKU

View routing decisions

See logic used for fulfillment location selection

Manual overrides

Manually assign to different warehouse/locations

Routing rule evaluation

Identify which rules were applied and why

Re-routing

Re-trigger the routing engine as needed

Custom tagging

Organize and filter orders with user-defined tags

Workflow automation

Trigger actions based on tag rules

Bulk operations

Apply or manage tags across multiple orders

Integration mapping

Tags can be used to route or process orders differently

Internal documentation

Communicate order context with your team

Processing instructions

Record special handling or customer instructions

Issue tracking

Document known issues and resolutions

Audit trail

Timestamped user-attributed note history

Address correction

Fix errors before fulfillment begins

Customer updates

Respond to address changes from the buyer

Validation

Ensure address is complete and properly formatted

Routing impact

Address changes may trigger routing reassessment

Financial accuracy

Ensure proper data for invoicing and accounting

Tax calculations

Location-based tax rules rely on billing address

Payment verification

Helps prevent fraud and ensure payment match

ERP integration

Sync billing address with financial systems

Additional data capture

Store extra business-specific information

Integration mapping

Support requirements of external systems

Rule-based automation

Use custom data in automation and routing logic

Reporting

Filter, track, and analyze orders using custom fields

Event filtering

Focus on shipping-related events only

Status tracking

See fulfillment progress for each request

Troubleshooting

Identify failed events and reasons

Integration monitoring

Track external communication flow

Event replay

Retry failed shipping request events if necessary

Full event history

End-to-end log of all actions and updates

User actions

Identify who made what changes and when

System events

View actions from routing, automation, and integrations

Event detail drill-down

Access request/response logs and error info

Troubleshooting filters

Isolate failed or incomplete events

Event management

Replay or rerun events to resolve issues