A one-page guide to the must-read articles in the Pipe17 Help Center for new users. Pick the audience that matches your role and follow the list in order. Every link points to support.pipe17.com.
How to use this guide
- Start with Common foundations if you are new to the app, regardless of role. These articles explain the vocabulary and the order-to-fulfillment flow that the rest of the platform is built on.
- Then move to the section that matches your role:
- Brands - eCommerce merchants who sell direct-to-consumer and use the app to orchestrate orders across selling and fulfillment channels.
- OEMs - 3PLs and fulfillment partners who receive shipping requests from the app and return fulfillment data.
- SPs - Solution Partners who implement, configure, and support the app for merchant clients.
- Each list is ordered from concept to configuration to operations. Read top to bottom for the fastest path to value.
Common foundations (read first)
| # | Article | Why it matters |
|---|---|---|
| 1 | Pipe17: Overview | Explains what the app does and how selling channels, fulfillment channels, locations, routing, shipping requests, and fulfillments fit together. |
| 2 | Pipe17 Language and Terminology | The shared vocabulary used across the app, this guide, and support conversations. |
| 3 | Pipe17 Courses | Self-paced training tracks for product, operations, and implementation roles. |
| 4 | Notes from Recent Releases | What is new and changed across the platform. |
Meet Ask Pippen. Pippen is the in-app AI agent at the top of every app page. Use it to ask product questions, look up articles, and get guided help without leaving your workflow. Every role section below assumes you can reach Pippen at any time.
1. Brands
Who this is for: eCommerce retailers and brands using the app to pull orders from selling channels, route them to the right fulfillment location, sync inventory, and keep customers informed.
Goal: Stand up a clean, reliable order flow from cart to tracking number, with confidence in inventory and routing.
| # | Article | What you will learn |
|---|---|---|
| 1 | Pipe17 Quick Start Guide | End-to-end setup: account, first integration, location mapping, routing rules, and a full test cycle. |
| 2 | Launch and Manage your Account | Pre-launch checklist for going live: disable test rules, retire redundant 3PL apps, and turn on the right pull and push flags on each connector. |
| 3 | Configure Your Integration Connectors | How to add and configure your selling and fulfillment channels in the app. |
| 4 | Connectors (category) | One-stop index of platform-specific setup guides, including Shopify, TikTok, Amazon MCF, BigCommerce, and more. Start with Connect Shopify to Pipe17 if Shopify is your selling channel. |
| 5 | Understanding Orders in Pipe17 | How the app represents orders, statuses, and the order details page. |
| 6 | Order Lifecycle Overview | The full path an order takes from ingestion to fulfillment and sync-back. |
| 7 | Understanding Products in Pipe17 | Product catalog, SKUs, and how product data flows between channels. |
| 8 | Managing Inventory | Keeping inventory accurate across locations and selling channels. |
| 9 | Creating Routing Rules | Direct each order to the right fulfillment location based on filters, destinations, and stock. |
| 10 | Setting Up Automation Engine | Automate holds, tagging, and routing adjustments so orders move through the flow without manual touch. |
| 11 | Order Exception Engine | How the app surfaces order issues and what to do about them. |
| 12 | Test Your Connection | Validate the full flow before you go live. |
| 13 | Common Errors in the App | A first-stop reference for everyday troubleshooting. |
| 14 | How to Submit a Support Ticket to Pipe17 | Get help faster by providing the right details up front. |
2. OEMs (3PLs and fulfillment partners)
Who this is for: Fulfillment operators that receive shipping requests from the app and send back fulfillment data such as carrier, tracking, and status updates.
Goal: Understand how shipping requests reach you, how fulfillment data flows back, and how to keep locations, methods, and exceptions accurate.
| # | Article | What you will learn |
|---|---|---|
| 1 | What is a Shipping Request? | The core concept that drives every 3PL handoff in the app. |
| 2 | Shipping Requests in Pipe17 | Statuses, lifecycle, cancellation behavior, and how requests appear in the app. |
| 3 | Understanding Fulfillment | How fulfillment records close the loop on a shipping request. |
| 4 | Fulfillments Flow | End-to-end view of fulfillment data moving from 3PL back to selling channel. |
| 5 | Using Locations | How locations represent your warehouses and inventory pools. |
| 6 | Shipping Method Mapping | Keep carrier and service-level data consistent across systems. |
| 7 | Testing Routing and Fulfillment | Validate the full path from routing to fulfillment before going live. |
| 8 | Whitelisted IPs for Connectors | Network details required for secure 3PL connectivity. |
| 9 | Understanding Portal Logs (Events) | Trace request and response activity for any shipping request or fulfillment. |
| 10 | Exception Handling: What Counts as a Failure? | How the app classifies failures so you know when to act on a shipping request. |
3. SPs (Solution Partners)
Who this is for: Implementation and support partners who configure the app for multiple merchants, manage tenants, build custom connections, and resolve client issues.
Goal: Set up multi-tenant accounts cleanly, control access, customize integrations and mappings, and use APIs and embed options where needed.
| # | Article | What you will learn |
|---|---|---|
| 1 | Setting Up Your Organization | Primary vs. secondary organizations, multi-tenant structure, and brand aggregator setups. |
| 2 | Managing Users in Pipe17 | Invite, edit, and offboard users across organizations. |
| 3 | Managing Roles and Permissions in Pipe17 | Apply least-privilege access for client teams. |
| 4 | Integrations in Pipe17 | How connectors are organized, configured, and reused across merchants. |
| 5 | Connector Roles: Selling Channel vs. Fulfillment Channel | The decision framework for assigning roles to each connection in a client account. |
| 6 | Customizing mappings in Pipe17 | Adjust field mappings for non-standard client requirements. |
| 7 | Introduction to building a Custom Integration to Pipe17 | Starting point when no out-of-the-box connector fits the client. |
| 8 | Understanding the Pipe17 Data Model | The canonical schema (orders, shipments, fulfillments, products, inventory, locations, integrations) every client system is normalized into. |
| 9 | Getting started with Pipe17 Webhooks | Register and consume webhooks for orders, fulfillments, products, and inventory to drive event-based client integrations. |
| 10 | Pipe17 API References | Endpoints, objects, and patterns for automation and custom work. |
| 11 | Embed Portal | Surface the app inside a partner-branded experience for clients. |
| 12 | Setting Up Automation Engine | The automation framework you will configure on most client implementations. |
| 13 | Exception Handling: What Counts as a Failure? | Decide which conditions need client-side action versus platform-side retry. |
| 14 | Test Your Connection | A consistent pre-launch checklist for every client implementation. |
Need Help?
If you need additional assistance:
- Use Ask Pippen, our AI agent, located at the top of the platform page.
- Submit a support request with as much relevant detail as possible. Learn how to submit a request.
- For urgent issues, email us directly at support@pipe17.com.
We're here to help you succeed with your operations.
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